EXPERIENCE

Useability Tester & UX Evaluator (UserTesting & Userlytics)
2025 - Present

•  Perform usability evaluations on websites, mobile apps, and interactive prototypes with a focus on visual clarity, interaction design, and accessibility
•  Analyze interfaces for consistency, hierarchy, and user-friendliness to support design improvements
•  Deliver detailed feedback in video and written formats, highlighting user pain points and design friction, often from a first-time user perspective
•  Develop empathy for diverse user behaviors and communicated actionable UI/UX suggestions to clients across e-commerce, tech, education, and nonprofit sectors

Caption Editor (3Play Media)
2021 - Present

•  Proofread and edit transcripts for news, sports, university lectures, business reports, and other media
•  Use innovative audio-to-text software to enhance transcription accuracy and readability

Freelance Designer & Shop Owner
2019 - Present

•  Create and sell custom graphic designs for Nintendo Switch and Playstation games, maintaining a 5-star rating across 500+ sales
•  Collaborate with clients to design high-quality digital and print products based on user needs and feedback
•  Manage all aspects of an independent online business, including customer relations and marketing

Substitute Teacher (MMSD)
2013 - Present

•  Adapt lesson plans for diverse learning styles, demonstrating a user-centric mindset
•  Communicate complex topics in an engaging, clear, and structured way
•  Manage multiple classrooms and grade levels, showcasing problem-solving, flexibility, and time management
•  Incorporate educational software like Google Classroom, Scratch, and Edgenuity
•  Quickly assess student needs and adjust teaching methods, mirroring iterative design processes